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  • Sale NATKO-14U SIGMA SCORING WHEEL (12MM)New
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    NATKO-14U SIGMA SCORING WHEEL (12MM)

    Original price was: $89.63.Current price is: $80.00.
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    • Help Centre

    What is the difference between your Main Showroom and the Clearance Centre?

    Our main showroom houses our full, current collections. This includes imported Italian, Spanish, and premium porcelain tiles, feature tiles, concept displays, bathware, and our extensive range of timber flooring. The on-site Clearance Centre features discontinued lines, job lots, end-of-batch runs, and overstock priced to clear immediately.

    Yes. The vast majority of items displayed online are on display in our Springvale showroom. If you are travelling for a specific product, feel free to call us ahead of time so our team can confirm the display board location or sample availability.

    Located on-site alongside our main showroom, the Clearance Centre offers heavily discounted, end-of-line, discontinued, and job-lot tiles. It’s perfect for budget-conscious renovators, landlords, or smaller DIY projects where high quality is needed at clearance prices.

    Yes. Clearance Centre stock is stored on-site at our Springvale warehouse, or at our nearby stock fulfilment centre in Dandenong South, making it ideal for quick pick-ups or urgent projects. Stock is limited to available quantities and cannot be reordered once sold out.

    The Tilers Warehouse is open to all retail customers, not just trade customers. While it is stocked with professional trade-grade adhesives, grouts, levelling tools, trims, and cutters, DIYers are welcome to purchase installation materials directly over the counter.

    Yes. Our Springvale showroom displays an extensive bathware collection, including free-standing and wall-hung vanities, basin sinks, tapware, toilets, mirrors, and bath accessories so you can coordinate your tiles and fixtures under one roof.

    Before ordering bathware, verify your plumbing specifications with your licensed plumber.

    Key factors include:

    Waste positions: Floor-waste vs. wall-waste setup.
    Tapware configurations: In-wall mixer rough-ins vs. basin-mounted taps.
    Dimensions: Ensure door clearance and plumbing line access line up with your layout.

    Bathware items are fragile and heavy. They are shipped on protective pallets via our kerbside delivery service or made available for Click & Collect at our Springvale warehouse. Inspect all glass, ceramic basins, and cabinet finishes immediately upon delivery.

    What is the Trade Mates program, and how do I join?

    Trade Mates is an exclusive program for trade customers in the building and construction industry. The program unlocks exclusive trade specials across our range of products in-store, including tiles, timber flooring, bathware, and trade installation products. 

    To join, visit the Trade Mates page here and complete the form.
    You must have a registered ABN.

    Exclusive member-only pricing on our huge range of tiles, timber flooring, bathware, and trade installation products. There is no minimum spend or volume requirement.

    Through our Tilers Warehouse, we stock a complete range of trade materials including grout and colour-matched silicones, adhesives, tile angles and trims, sealers and cleaners, tile cutters, spacers, and levelling systems. We stock leading, reputable brands trusted across the tiling industry, including Mapei, ATA and Ardex.

    Yes. We support volume builders and commercial jobs with bulk pricing. Speak directly with our trade team at the counter or contact us via phone/email to request a commercial quote.

    Absolutely. You can send your clients directly to our Springvale showroom. Our design consultants will walk them through selections and ensure all chosen items are billed or quoted against your Trade Mates account.

    How do I order tile samples, and how long do they take to arrive?

    You can order sample chips directly through our website product pages or pick them up in-store. We offer 5 samples for $25, delivered straight to your door.

    Sample Size: Our standard samples are 10cm × 10cm sample chips, designed to give you a true representation of the tile’s actual colour, texture, and finish, so you can evaluate how the tiles will look in your home’s natural light.

    We accept Visa, Mastercard, American Express, cash (in-store), as well as PayPal and Google Pay.

    Regular retail pricing is aligned across our online store and main showroom. However, selected Clearance Centre items or short-run clearance job-lots may carry exclusive in-store pricing due to limited warehouse stock.

    If your order has not yet been dispatched from our Springvale warehouse or picked by our team, we can modify or cancel it. Please call our team immediately on (03) 9558 4933 with your order number.

    If a tile is temporarily out of stock, we can advise on incoming shipment ETA dates or reserve stock from the next shipment arrival. Contact our showroom team to secure a back-order.

    How do I calculate how many square meters (m2) of tiles I need for my room?

    Calculate your total area in meters:

    Floors: Multiply Length (m) × Width (m) = Area (m2).
    Walls: Multiply Height (m) × Width (m) = Area (m2) for each wall,
    then add them together.

    Or, you can use our Tile Calculator here.

    We strongly recommend adding 10% to 15% extra to your total square meterage for cuts, waste, and spare tiles.

    Tiles are produced in specific manufacturing runs called “batches.” Each batch has subtle variations in shade and precise size (caliber). Ordering all your required tiles (plus wastage) in a single order guarantees every box comes from the same batch.

    Porcelain tiles are made from denser, more refined clay and fired at higher temperatures, making them harder, more durable and less porous than ceramic tiles. Ceramic tiles are generally lighter and easier to cut, making them a popular choice for walls and lighter-use areas.

    Porcelain: Suitable for floors and walls throughout the home, including bathrooms, kitchens, living areas and outdoor spaces (where the tile is specifically rated for external use).

    Ceramic: Best suited to internal walls and areas with lighter foot traffic. Always check the tile’s specifications to ensure it is suitable for your intended application.

    Slip ratings measure traction on wet or inclined surfaces. Specifications are listed under the Technical Specs tab on each product page:

    • P-Ratings (Wet Pendulum): Ranges from P1 (lowest) to P5 (highest). Use P1–P3 for dry indoor floors and residential bathrooms; use P4–P5 for outdoor patios, pool surrounds, and commercial spaces.
    • R-Ratings (Oil Ramp): Ranges from R9 (smooth, dry indoor areas) to R13 (maximum grip, steep outdoor ramps). Use R10 for indoor wet areas and R11–R13 for exposed outdoor zones.
    How does Click & Collect work at the Springvale warehouse?

    Select Click & Collect at checkout. Our team will pick and pack your order at our 1664 Centre Road warehouse and send you a notification when it’s ready for pickup. Ensure your vehicle or trailer is rated to carry the total weight of your tiles.

    Delivery rates are calculated at checkout based on total weight and destination postcode. Metro Melbourne deliveries typically take 2–5 business days from payment confirmation.

    Tiles are heavy and fragile, so they are delivered packed on wooden pallets via a tailgate truck. Deliveries are strictly Kerbside Drops to your driveway or kerbside. Drivers cannot hand-carry individual tile boxes into your garage, home, or up stairs.

    Inspect your delivery immediately upon arrival. If you notice broken tiles or pallet damage, take clear photos of the damaged goods on the pallet before moving them, note it on the driver’s consignment note, and contact us within 48 hours so we can arrange replacements.

    Yes. We deliver across regional Victoria and major interstate metropolitan areas. For remote locations, we can also coordinate delivery directly to your nominated freight transport depot in Melbourne.

    What is your return policy for standard stocked tiles?

    Full, unopened boxes of regular stock items in pristine condition can be returned within 14 to 30 days of purchase (subject to verification that the same shade batch remains in stock at our warehouse). Returned items may incur a standard restocking fee.

    We accept returns of spare unopened boxes provided that shade batch is still actively stocked in our warehouse. We cannot accept back individual loose tiles or opened boxes.

    No. All items purchased from our Clearance Centre, discontinued lines, special factory orders, and job-lots are sold on a final sale basis and cannot be returned, exchanged, or refunded.

    In-store purchases can be brought back directly to our Springvale warehouse counter with your original tax invoice. For online orders, contact customer service first to receive return authorisation details before sending goods back.

    Yes. Return freight costs are the responsibility of the customer unless the return is due to an error on our part or damaged goods. Returned stocked items may be subject to a 20% restocking fee to cover handling and processing.

    Do my tiles or grout lines need to be sealed before or after installation?

    Glazed ceramic and glazed porcelain tiles do not require sealing. However, natural stone (marble, travertine), encaustic tiles, and unglazed tiles must be sealed after installation to prevent staining. Sealing grout lines with a grout sealer is recommended to keep grout clean and water-repellent.

    Sweep or vacuum regularly to remove loose grit. Damp mop using warm water and a neutral pH tile cleaner. Avoid aggressive acid cleaners, bleach, or harsh scrubbing pads that can wear down grout lines and finishes.

    Grout haze should be wiped clean during installation. If a fine film remains after curing, use a dedicated cementitious grout haze remover safe for your specific tile material (test in a discreet area first).